WARRANTY

KOMFI WARRANTY INFORMATION

On this page you will find details of the Komfi warranty on our mattress and accessory products, listed by range.

 

The Komfi Guarantee: IKON, Fusion, Harmony & Accessories

If you make a valid claim after 5 years from the date of purchase, we will provide you with an equivalent mattress / accessory, subject to you paying a percentage of the price of the replacement item* as follows:

Up to 5 years - Pay nothing
Year 6 - Pay 10% of the current RRP
Year 7 - Pay 20% of the current RRP
Year 8 - Pay 30% of the current RRP

Year 9 - Pay 40% of the current RRP
Year 10 - Pay 50% of the current RRP
Year 11 - Pay 60% of the current RRP
Year 12 - Pay 70% of the current RR

Year 13 - Pay 80% of the current RRP
Year 14 - Pay 90% of the current RRP
Year 15 - Pay 95% of the current RRP

 * The price of the replacement item will be subject to Komfi’s guide price list at the time the claim is made 

ProductGuaranteeWhat's covered
IKON15 yearsMaterial defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.
Fusion / Harmony10 yearsMaterial defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.
Accessories12 months Material defects due to faulty workmanship or materials.

 

 

The Komfi Guarantee: Komfi Kids

If you make a valid claim 1 year after the date of purchase, we will provide you with an equivalent Kids mattress, subject to you paying a percentage of the replacement item* as follows:

Up to 1 year - Pay nothing
Year 2 - Pay 10% of the current RRP 
Year 3 - Pay 20% of the current RRP 
Year 4 - Pay 30% of the current RRP
Year 5 - Pay 40% of the current RRP

* The price of the replacement item will be subject to Komfi’s guide price list at the time the claim is made.

ProductGuaranteeWhat's covered
Komfi Kids5 yearsMaterial defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.


 

Exclusions

The Komfi guarantee does not apply if ...

  • The product has been purchased used, second hand or from anyone other than an authorised retailer
  • The product has not been used and/or handled with due care in accordance with the instructions of use, cleanliness and maintenance available in the booklet enclosed with your product
  • The product has been damaged, maliciously or accidentally, including but not limited to damage caused by neglect, cuts, burns, flooding or any other improper use by the customer or a third party
  • The defect is caused as a result of the product having been bent or torn
  • The product has been wet or soaked against Komfi’s recommendations
  • The product is found to be very stained, soiled and/or otherwise unhygienic
  • The product has been altered or repaired without Komfi’s written approval
  • The defect is the result of normal wear and tear
  • Zips on the cover of Komfi products are defective, unless faulty upon receipt of product
  • The inner sock has been removed from the mattress