Delivery

Delivery

Q: How much is delivery?

Delivery is free across the Komfi range. 

Q: How long does delivery take?

We aim to deliver mattresses within 7-10 working days. All goods are dispatched from our UK warehouse.

Q: How are my goods sent?

All goods are sent by our specialist courier Furdeco. They will text to book in a date and time for delivery, and the mattress will be delivered flat to room of choice and all packaging taken away. 

Q: Can I provide additional delivery details?

During the order process you can provide Komfi with additional details for our delivery couriers, which may assist them with your delivery. Please note that our couriers will not be able to call to notify you before delivering your order.

Q: I’d like to change my delivery details

Contact our friendly customer service team at sales@komfi.co.uk. They will advise if this is possible.

Q: Do I need to be in to sign for delivery?

As Komfi mattresses are delivered flat they cannot be left and if the you cannot take delivery please need inform us ASAP.

Q: Can you take away my old mattress

We offer a recycling service for your old mattress for £49.95. Simply add this option at the payment screen and we’ll safely remove your old mattress when we deliver Komfi. Alternatively the British Heart Foundation will collect your old mattress for free providing it has a fire label attached.

RETURNS & EXCHANGES

Q: How do I return or exchange my Komfi purchases within the Sleep trial?

When you return a Product to us:
If you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of receipt by us of the unopened Products. In this case, we will refund the price of the products in full, including any cost of sending the item to you. However, you will be responsible for the cost of returning the item to us and this cost shall be deducted from any refund owing to you.


If you think that your mattress is defective we would ask if you can send pictures of any defects and will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.


It is also normal for new foam products to have an odour when first opened. This odour will clear gradually of its own accord if the cover is washed and the mattress is allowed time to air between uses. Products with an odour will not be exchanged.


We are not able to accept a return of a mattress that has been opened and used unless there is a fault with the mattress. If there is no fault and the item has not been opened we accept full return within 30 days.


For more information please contact our sales team at sales@komfi.co.uk
Return address for your package:
Unit 1 Navigation Yard
Chantry Bridge
Wakefield
WF1 5PQ

Q: Can I return or exchange my Komfi Mattress?

We will accept a return of any unopened products within 30 days of receipt. We would ask that unless there is a problem with your mattress that you cover the cost of the collection of the mattress. We can not accept a return on any items that have been used as mattresses are hygiene products.

Q: Are there any charges for returning products to Komfi?

If there is a fault with your Komfi mattress we will cover the cost of the collection and delivery charges. However if you have changed your mind or ordered the wrong product and the mattress has been delivered we would ask that you cover a collection cost.

Q: Do I need to pack my mattress to return it?

We’ll take care of that for you. Our collection team will remove your Komfi mattress from your bedroom.

Q: Who will collect my Komfi mattress?

We employ specialist couriers who operate on our behalf throughout the UK. All are fully vetted and insured.

Q: How will I be refunded?

You will receive an email as soon as we receive your items. You’ll be refunded by the same method you used to pay. All refunds will be processed when goods have been accepted by our returns department from our UK warehouse. If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days. If you paid via Paypal this can take up to two working days.