Mattress Delivery
Mattress Delivery

Delivery

Products Delivery
Product Returns
Product Guarantee

Delivery

Q: How much is delivery?

Delivery is free across the Komfi range. That’s right, you don’t pay for delivery on the mattress, bed, sheets, pillows or any other accessories!

Q: How long does delivery take?

We offer next-day delivery on Komfi sheets, pillows and mattress covers. We aim to deliver mattresses and beds within three to five working days. All goods are dispatched from our UK warehouse but at peak times the delivery period might extend to seven days. Don’t worry, good things come to those who wait (but just a little bit).

Q: How are my goods sent?

All goods are sent by DPD or our specialist couriers. We use differing partners dependent on the size and weight of your order and where it’s being sent to in the country.

If your delivery is sent via our specialist courier you will be contacted by text message and email (2-3 days prior to delivery) providing you with a three hour time slot. Once the goods are loaded onto the vehicle a you will receive reminders and a link for further delivery tracking

Our driver will give you a courtesy call up to 30 minutes prior to your delivery and we will take the delivery in to a downstairs ‘room of choice’, or any ‘room of choice’ on a two man delivery.

Q: Will all products in my order be delivered at the same time?

We do try to make sure your items get to you at the same time, but sometimes our products aren’t always shipped together as different couriers may be used depending on the product. We’ll provide a tracking code for each item as soon as your order has been shipped so you can trace your Komfi orders.

Q: Can I provide additional delivery details?

During the order process you can provide Komfi with additional details for our delivery couriers, which may assist them with your delivery. Please note that our couriers will not be able to call to notify you before delivering your order.

Q: I’d like to change my delivery details

Contact our friendly customer service team at sales@komfi.co.uk. They will advise if this is possible. You can also amend your delivery date and location with deliveries directly via DPD website and apps.

Q: Do I need to be in to sign for delivery?

All deliveries require a signature on delivery unless you have organised a safe place with courier.

Q: Can you take away my old mattress

We offer a recycling service for your old mattress for a small fee of £30 that covers costs. Simply add this option at the payment screen and we’ll safely remove your old mattress when we deliver Komfi. Alternatively the British Heart Foundation will collect your old mattress for free providing it has a fire label attached.

RETURNS & EXCHANGES

Q: How do I return or exchange my Komfi purchases within the Sleep trial?

When you return a Product to us:
If you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of receipt by us of the unopened Products. In this case, we will refund the price of the products in full, including any cost of sending the item to you. However, you will be responsible for the cost of returning the item to us and this cost shall be deducted from any refund owing to you.


If you think that your mattress is defective we would ask if you can send pictures of any defects and will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.


It is also normal for new foam products to have an odour when first opened. This odour will clear gradually of its own accord if the cover is washed and the mattress is allowed time to air between uses. Products with an odour will not be exchanged.


As mattresses our hygiene products we are not able to accept a return of a mattress that has been opened and used unless there is a fault with the mattress. If there is no fault and the item has not been opened we can accept full return within 30 days.


For more information please contact our sales team at sales@komfi.co.uk
Return address for your package:
Unit 1 Navigation Yard
Chantry Bridge
Wakefield
WF1 5PQ

Q: Can I return or exchange my Komfi Mattress?

We will accept a return of any unopened products within 30 days of receipt. We would ask that unless there is a problem with your mattress that you cover the cost of the collection of the mattress. We can not accept a return on any items that have been opened used as mattresses are hygiene products.

Q: Are there any charges for returning products to Komfi?

If there is a fault with your Komfi product we will cover the cost of the collection and delivery charges. However if you have changed your mind or ordered the wrong product and the mattress has been delivered we would ask that you cover a collection cost.

Q: Do I need to pack my mattress to return it?

We’ll take care of that for you. Our expert removal team will remove your Komfi mattress from your bedroom.

Q: Who will collect my Komfi mattress?

We employ specialist couriers who operate on our behalf throughout the UK. All are fully vetted and insured.

Q: How will I be refunded?

You will receive an email as soon as we receive your items. You’ll be refunded by the same method you used to pay. All refunds will be processed when goods have been accepted by our returns department based at our UK warehouse. If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days. If you paid via Paypal this can take up to two working days.

KOMFI WARRANTY INFORMATION

The Komfi Guarantee: IKON, Fusion, Harmony & Accessories
If you make a valid claim after 5 years from the date of purchase, we will provide you with an equivalent mattress / accessory, subject to you paying a percentage of the price of the replacement item* as follows:

Up to 5 years - Pay nothing

Year 6 - Pay 10% of the current RRP

Year 7 - Pay 20% of the current RRP

Year 8 - Pay 30% of the current RRP

Year 9 - Pay 40% of the current RRP

Year 10 - Pay 50% of the current RRP

Year 11 - Pay 60% of the current RRP

Year 12 - Pay 70% of the current RR

Year 13 - Pay 80% of the current RRP

Year 14 - Pay 90% of the current RRP

Year 15 - Pay 95% of the current RRP

 * The price of the replacement item will be subject to Komfi’s guide price list at the time the claim is made 

Product Guarantee What's covered
IKON 15 years Material defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.
Fusion / Harmony 10 years Material defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.
Accessories 12 months  Material defects due to faulty workmanship or materials.
The Komfi Guarantee: Komfi Kids

If you make a valid claim 1 year after the date of purchase, we will provide you with an equivalent Kids mattress, subject to you paying a percentage of the replacement item* as follows:

Up to 1 year - Pay nothing
Year 2 - Pay 10% of the current RRP 
Year 3 - Pay 20% of the current RRP 
Year 4 - Pay 30% of the current RRP
Year 5 - Pay 40% of the current RRP

* The price of the replacement item will be subject to Komfi’s guide price list at the time the claim is made.

Product Guarantee What's covered
Komfi Kids 5 years Material defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.
Exclusions

The Komfi guarantee does not apply if ...

  • The product has been purchased used, second hand or from anyone other than an authorised retailer
  • The product has not been used and/or handled with due care in accordance with the instructions of use, cleanliness and maintenance available in the booklet enclosed with your product
  • The product has been damaged, maliciously or accidentally, including but not limited to damage caused by neglect, cuts, burns, flooding or any other improper use by the customer or a third party
  • The defect is caused as a result of the product having been bent or torn
  • The product has been wet or soaked against Komfi’s recommendations
  • The product is found to be very stained, soiled and/or otherwise unhygienic
  • The product has been altered or repaired without Komfi’s written approval
  • The defect is the result of normal wear and tear
  • Zips on the cover of Komfi products are defective, unless faulty upon receipt of product
  • The inner sock has been removed from the mattress