The Komfi Guarantee

Guarantee & Warranty

Q: What is covered under the Komfi guarantee and warranty?

The Komfi guarantee and warranty protects against material defects or changes which cause a visible indentation more than 2cm, due to faulty workmanship or materials.

Q: What is covered under the Komfi Ikon guarantee and warranty?

The Ikon Trio, Ikon Sport and Ikon Air mattress ranges include a 15 year warranty and 5 year guarantee, as follows:

Years from Delivery date % Warranty Payment
0 - 1 0%
1 - 2 0%
2 - 3 0%
3 - 4 0%
4 - 5 0%
5 - 6 10%
6 - 7 20%
7 - 8 30%
8 - 9 40%
9 - 10 50%
10 - 11 55%
11 - 12 60%
12 - 13 65%
13 - 14 70%
14 - 15 75%
Q: What is covered under the Komfi Med, Fusion & Harmony guarantee and warranty?

Fusion, Harmony and Komfi Med mattresses include a 10 year warranty and 5 year guarantee, as follows:

Years from Delivery date % Warranty Payment
0 - 1 0%
1 - 2 0%
2 - 3 0%
3 - 4 0%
4 - 5 0%
5 - 6 10%
6 - 7 20%
7 - 8 30%
8 - 9 40%
9 - 10 50%
Q: What is covered under the Komfi Kids guarantee and warranty?

Komfi Kids mattresses include a 5 year warranty and 1 year guarantee, as follows:

Years from Delivery date % Warranty Payment
0 - 1 0%
1 - 2 10%
2 - 3 20%
3 - 4 30%
4 - 5 40%

Exclusions

Q: Exclusions
  • If the product has been purchased used, second hand or from anyone other than an authorised retailer
  • If the product has not been used and/or handled with due care in accordance with the instructions of use, cleanliness and maintenance available in the booklet enclosed with your product
  • If the product has been damaged, maliciously or accidentally, including but not limited to damage caused by neglect, cuts, burns, flooding or any other improper use by the customer or a third party
  • If the defect is caused as a result of the product having been bent or torn
  • If the product has been wet or soaked against Komfi’s recommendations
  • If the product is found to be very stained, soiled and/or otherwise unhygienic
  • If the product has been altered or repaired without Komfi’s written approval
  • If the defect is the result of normal wear and tear
  • If the zips on the cover of Komfi products are defective or faulty upon receipt of product. Not through everyday use.
  • If the inner sock has been removed from the mattress